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Automate Digital Operations

Automate Digital Operations

Your Business Needs Agile and Resilient IT Systems

Massive growth in digital service has both empowered businesses and exposed new vulnerabilities which expands the possibility of threats.  A Digital Operations Platform enables agile service delivery models, providing resiliency for IT systems in an increasingly virtual world.

Organizations now consider great customer experiences imperative to their business and are pivoting towards streamlining and automating digital operations.  As a result, your service uptime is crucial to delivering that experience.

Through event correlation, incident suppression, signal enrichment, context-rich categorization, and prioritization, organizations can monitor issues and react before an incident becomes a business problem.   The Everbridge digital operations platform goes one step beyond signal enrichment by combining signals from multiple monitoring tools into a relevant context that provides resolvers with clear situational awareness.  This  enables customers to automate remedial actions based on previous incident resolution. 

Automating digital operations allows teams to open fewer tickets and spend less time chasing reinventing the same resolution, leading to faster Mean Time to Repair (MTTR) and more time for innovation.

Everbridge Digital Operations Platform Powers the World's Best Customer Experiences

Provide teams with the ability to automate and streamline digital operations across teams and toolsets, enabling enterprises to deliver both continuous service uptime and great customer experiences.

  • Protect against major incidents and operational disruption
  • Enable organizational resilience by managing digital and physical events through a single pane of glass
  • Streamline resolution across digital operations teams
  • Deliver actionable issue context to on-call resolvers
  • Activate collaboration hubs and provide guided remediation steps for faster resolution
  • Build automated runbooks with existing tools using the low-code/no-code visual workflow designer
  • Extend the value of existing tools
  • Create digital playbooks to bridge technical and business teams

IT Service Management

Accelerate Incident Resolution

Major incidents are a burden to their enterprise and although many companies reduce impact using service management systems, sometimes it’s not enough. Minimize business downtime and accelerate incident resolution by automating communications, collaboration, and orchestration through Major Incident Management (MIM) and IT Service Management (ITSM).

Ericsson Customer Story

Ericsson Case Study

IT Alerting Improved Incident Response

Ericsson is a multinational provider of communication technology and services. Ericsson’s services, software and network infrastructure include the Ericsson MediaFirst TV Platform, a software-defined, media-optimized platform for the creation, management and delivery of next-generation Pay TV. Their global presence and employees in many regions, makes it essential that their IT incident response teams are able to communicate quickly and efficiently to resolve IT issues whenever they arise.

"By implementing Everbridge xMatters in our notification workflow, we’ve been able to quickly and reliably engage our physicians, which leads to faster evaluation and treatment for our acute stroke patients.”

Katherine Repko, TeleHealth Operations Initiatives Manager, Intermountain Healthcare

Security Operations

Update Stakeholders During Incidents

Get Security teams and IT resolvers together while keeping stakeholders updated during security incidents. During cyber–related incidents, orchestrate communication and collaboration in a coordinated fashion to contain the attack, mitigate the damage, and ensure compliance.

Digital Operations Information Security
Digital Operations Service Management

DevOps

Connect Developers and Operators for Fast Resolution

Combined SMS, email, and ChatOps tools keep developers connected throughout the normal release lifecycle. When things break, ChatOps tools firmly connect developers and operators during the toughest of IT outages . The most effective DevOps teams understand that, in order to provide great customer experiences, they also need to automate the communication process itself.

Metropolitan Airport Commission

Learn how the Metropolitan Airport Commission (MAC) utilizes Everbridge on a daily basis for critical event management and communications during incidents that range from the operational to the more emergent in nature.

  • “Further use of the wealth of data that the Everbridge platform provides will mean that our business continuity practices continue to improve and the organizational impact of incidents such as building closures or IT outages will be minimized.”

    Ashley Stearn, CLS Group

  • “The system’s value as an enterprise-wide mass communication tool was seen immediately after it was implemented.”

    Brian F. Maguire Jr., Emergency Preparedness Planner, Children’s Hospital of Philadelphia

  • “The beauty of Everbridge IT Alerting is having a consistent, predictable, repeatable process with timely and relevant communications.”

    Mark Hydar, Ericsson

  • “One of the best things I like about Everbridge is incorporating the things you wouldn’t normally think of for communication, kind of leveraging the Internet of Things. If it’s connected in some way, you could leverage it, either to get a critical message out or to receive a message.”

    Brian Phillips, Senior Manager of Global Security, Alexion Pharmaceuticals, Inc.

 

 

Infrastructure Operations

Keep Your Business Running

Reduce the noise and focus on the administration and management of technology, information, and data. Keep outages at bay by using an incident response tool that quickly notifies personnel and ensures the business stays running.

it alerting incident management
digital operations customer support

Customer Support

Ensure Optimal Customer Experience

Companies need a great customer experience to stay in business. Knowing when customer facing systems are down, is only half of the problem. Work together to ensure your customer’s happiness as well as staying ahead of potential brand damaging issues.

Our Clients

Our Customers Are Some of the Largest in their Industry, and We are Proud and Grateful That They Put Their Trust In Us to Protect What Matters the Most to Them

Alexion logo
Finastra logo
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AmericanAirlines