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IT Incident Response Automation

Products for IT Alerting

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Visibility and Full Control

The 2020 Cost of Data Center Outages report from the Ponemon Institute quantifies the mean cost of an unplanned data center outage at slightly more than $8,662 per minute. 

Service reliability underpins every modern business and the biggest opportunity to reduce the overall length of an outage and associated costs is to optimize IT incident communications. Without reliable services, organizations cannot build the trust required to keep their customers loyal or free up time to focus on product innovation and differentiation. Our service reliability platforms helps DevOps, SREs and operations teams address critical points in the incident management lifecycle to ensure infrastructure and applications are always working.

Workflow Automation

Code-Free Workflow Builder

Automate incident workflows to deliver products rapidly at scale with an adaptive approach to incident management, and real-time performance analytics. 
At the first sign of trouble, align tools, teams, and data to coordinate collaboration and remediation steps to resolve issues quickly. Automate processes to eliminate time wasted on manual steps.

Incident Management

Enterprise Scale

Automate complex incident management processes and meet demanding market expectations while ensuring customer satisfaction.

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xMatters Automation Demo

Workflow Automation as Simple as Drag and Drop

xMatters’ low to no code integrations makes creating automated workflows that align your team and processes as simple as drag and drop. With just a few clicks, your teams can be building workflows that integrate, automate and accelerate your incident response and resolution capabilities.

  • “xMatters offered us four key benefits: a mobile app, targeted messages, automated escalations, and easy-to-build, easy-to-send templated communications.”

    George Guthrie, Major Incident Lead, O2

  • “The system’s value as an enterprise-wide mass communication tool was seen immediately after it was implemented.”

    Brian F. Maguire Jr., Emergency Preparedness Planner for Children’s Hospital of Philidelphia

  • “Primarily we use IT Alerting to mobilize resources where we have 50 teams located globally”

    Chris Quinlan, Director Service Operations, Finestra

  • “When Hurricane Maria struck Puerto Rico, we knew that we needed to find a way to account for the safety of all of our employees. We used Everbridge to poll those employees, confirm their status and ensure their safety.”

    Kenneth Brock, PenFed Credit Union

  • “xMatters is going to be one of the applications we use as a foundation, and not just for IT needs. We can use it for alerting for just about any business process.”

    Brian J. Amaro, Senior Infrastructure Analytics Architect, Kellogg’s

 

Smart Orchestration

Everbridge’s IT Alerting Workflow Designer, with Smart Orchestration Cockpit, accelerates the operational response to critical incidents by automating actions and activities associated with the corresponding business processes provides:

  • Drag & drop interface to define and monitor workflows
  • Ready to use workflow components such as computer processes, conditional nodes, human activities
  • Out of the box best practice packs: incident templates, communication plans, runbook, batch tasks
  • Built-in connectors for IT applications system monitoring, SIEM, APM, NPM, DevOps, event correlation tools, BCM, ITSM system such as ServiceNow, Cherwell, BMC Remedy, and collaboration tools like Slack, Microsoft Teams, WebEx teams

IT Alerting Data Sheet

Finastra

Chris Quinlan discusses how Everbridge’s IT Alerting solution improves Finastra’s response time and helps to mitigate the impact on the business.

Benefits

  • Resolve IT incidents faster
  • Reduce unplanned IT work
  • Eliminate alert fatigue
  • Increase accountability and reduce frustration
  • Streamline incident response across Service, Security, Dev and BC/DR Ops

Key Features of Enterprise IT Alerting

On-Call Schedules

Does your IT team still use a manual process to identify who is on call? IT Alerting helps you track who is on-call on each team, and alert the right people based on the type of incident, time of day, skill set required and location.

Smart Routing

Identify in real time the right teams and personnel based on who’s on-call, location, skillset, and more. Smart Routing technology offers multi-criteria based identification and on-call scheduling to identify the right teams and individuals to engage. Automated escalation will kick in if people don’t acknowledge in a timely manner.

Smart Channels

The technology gives a way to send 1-click invitation to join a collaboration channel as part of the targeted notification.

  • Smart Conferencing
  • ChatOps Collaboration

Smart Orchestration

Rapidly define and deploy a business process, including orchestration, and integration to a specific endpoint application for change, problem, and incident management

  • Define escalation rules based on negative acknowledgment and time thresholds
  • Determine which teams to engage based on type of critical event and business process
  • Launch complex response and notification scenarios to communicate and collaborate across teams, stakeholders and end-users
  • Automatically launch, monitor, and record conference bridges based on incident severity or business process

Self-Integration Platform (IPaas)

The API connector offers an easy and flexible way to ingest events and alerts from a variety of third party tools, such as ticketing systems, service desk systems, ITSM systems, event correlation systems, ITOM systems, APM solutions, and more. Then, events are turned into Everbridge incidents based on conditional logic.

 

Smart Analytics

Interactive dashboards give visibility and insights into incident response across all areas of IT. Smart Analytics provides incident response trends which is available by group, time or type to help continuously improve processes and assist managers with resource planning and optimizing response times and SLAs. With interactive response timeline monitoring, and early warnings, businesses can proactively ensure adherence to the organizational service level objectives.

  • Actively manage SLAs
  • Manage team capacity
  • Monitor group response performance
  • Assess incident trends

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