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IT Incident Response Automation

Products for IT Alerting

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Visibility and Full Control

The 2020 Cost of Data Center Outages report from the Ponemon Institute quantifies the mean cost of an unplanned data center outage at slightly more than $8,662 per minute. 

Service reliability underpins every modern business and the biggest opportunity to reduce the overall length of an outage and associated costs is to optimize IT incident communications. Without reliable services, organizations cannot build the trust required to keep their customers loyal or free up time to focus on product innovation and differentiation. Our service reliability platforms helps DevOps, SREs and operations teams address critical points in the incident management lifecycle to ensure infrastructure and applications are always working.

Workflow Automation

Code-Free Workflow Builder

Automate incident workflows to deliver products rapidly at scale with an adaptive approach to incident management, and real-time performance analytics. 
At the first sign of trouble, align tools, teams, and data to coordinate collaboration and remediation steps to resolve issues quickly. Automate processes to eliminate time wasted on manual steps.

Incident Management

Enterprise Scale

Automate complex incident management processes and meet demanding market expectations while ensuring customer satisfaction.


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Workflow Automation as Simple as Drag and Drop

xMatters’ low to no code integrations makes creating automated workflows that align your team and processes as simple as drag and drop. With just a few clicks, your teams can be building workflows that integrate, automate and accelerate your incident response and resolution capabilities.