The 2020 Cost of Data Center Outages report from the Ponemon Institute quantifies the mean cost of an unplanned data center outage at slightly more than $8,662 per minute.
Service reliability underpins every modern business and the biggest opportunity to reduce the overall length of an outage and associated costs is to optimize IT incident communications. Without reliable services, organizations cannot build the trust required to keep their customers loyal or free up time to focus on product innovation and differentiation. Our service reliability platforms helps DevOps, SREs and operations teams address critical points in the incident management lifecycle to ensure infrastructure and applications are always working.
Automate incident workflows to deliver products rapidly at scale with an adaptive approach to incident management, and real-time performance analytics.
At the first sign of trouble, align tools, teams, and data to coordinate collaboration and remediation steps to resolve issues quickly. Automate processes to eliminate time wasted on manual steps.
Automate complex incident management processes and meet demanding market expectations while ensuring customer satisfaction.
xMatters’ low to no code integrations makes creating automated workflows that align your team and processes as simple as drag and drop. With just a few clicks, your teams can be building workflows that integrate, automate and accelerate your incident response and resolution capabilities.
George Guthrie, Major Incident Lead, O2
Brian F. Maguire Jr., Emergency Preparedness Planner for Children’s Hospital of Philidelphia
Chris Quinlan, Director Service Operations, Finestra
Kenneth Brock, PenFed Credit Union
Brian J. Amaro, Senior Infrastructure Analytics Architect, Kellogg’s
Everbridge’s IT Alerting Workflow Designer, with Smart Orchestration Cockpit, accelerates the operational response to critical incidents by automating actions and activities associated with the corresponding business processes provides:
Chris Quinlan discusses how Everbridge’s IT Alerting solution improves Finastra’s response time and helps to mitigate the impact on the business.
Does your IT team still use a manual process to identify who is on call? IT Alerting helps you track who is on-call on each team, and alert the right people based on the type of incident, time of day, skill set required and location.
Identify in real time the right teams and personnel based on who’s on-call, location, skillset, and more. Smart Routing technology offers multi-criteria based identification and on-call scheduling to identify the right teams and individuals to engage. Automated escalation will kick in if people don’t acknowledge in a timely manner.
The technology gives a way to send 1-click invitation to join a collaboration channel as part of the targeted notification.
Rapidly define and deploy a business process, including orchestration, and integration to a specific endpoint application for change, problem, and incident management
|The API connector offers an easy and flexible way to ingest events and alerts from a variety of third party tools, such as ticketing systems, service desk systems, ITSM systems, event correlation systems, ITOM systems, APM solutions, and more. Then, events are turned into Everbridge incidents based on conditional logic.|
Interactive dashboards give visibility and insights into incident response across all areas of IT. Smart Analytics provides incident response trends which is available by group, time or type to help continuously improve processes and assist managers with resource planning and optimizing response times and SLAs. With interactive response timeline monitoring, and early warnings, businesses can proactively ensure adherence to the organizational service level objectives.
Download this case study where Worldpay reduced the callout process to an average of 3 minutes, and automated the engagement of resources through integration with the CRM system utilizing Everbridge IT Alerting.Download the case study
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