- SOLUCIONES
- SOLUCIONES PARA LA GESTIÓN DE EVENTOS CRÍTICOS
- Productos
Massive growth in digital service has both empowered businesses and exposed new vulnerabilities which expands the possibility of threats. A Digital Operations Platform enables agile service delivery models, providing resiliency for IT systems in an increasingly virtual world.
Organizations now consider great customer experiences imperative to their business and are pivoting towards streamlining and automating digital operations. As a result, your service uptime is crucial to delivering that experience.
Through event correlation, incident suppression, signal enrichment, context-rich categorization, and prioritization, organizations can monitor issues and react before an incident becomes a business problem. The Everbridge digital operations platform goes one step beyond signal enrichment by combining signals from multiple monitoring tools into a relevant context that provides resolvers with clear situational awareness. This enables customers to automate remedial actions based on previous incident resolution.
Automating digital operations allows teams to open fewer tickets and spend less time chasing reinventing the same resolution, leading to faster Mean Time to Repair (MTTR) and more time for innovation.
Provide teams with the ability to automate and streamline digital operations across teams and toolsets, enabling enterprises to deliver both continuous service uptime and great customer experiences.
Case study here
Case study here
Case study here
Major incidents are a burden to their enterprise and although many companies reduce impact using service management systems, sometimes it’s not enough. Minimize business downtime and accelerate incident resolution by automating communications, collaboration, and orchestration through Major Incident Management (MIM) and IT Service Management (ITSM).
Ericsson is a multinational provider of communication technology and services. Ericsson’s services, software and network infrastructure include the Ericsson MediaFirst TV Platform, a software-defined, media-optimized platform for the creation, management and delivery of next-generation Pay TV. Their global presence and employees in many regions, makes it essential that their IT incident response teams are able to communicate quickly and efficiently to resolve IT issues whenever they arise.
"By implementing Everbridge xMatters in our notification workflow, we’ve been able to quickly and reliably engage our physicians, which leads to faster evaluation and treatment for our acute stroke patients.”
Katherine Repko, TeleHealth Operations Initiatives Manager, Intermountain Healthcare
Get Security teams and IT resolvers together while keeping stakeholders updated during security incidents. During cyber–related incidents, orchestrate communication and collaboration in a coordinated fashion to contain the attack, mitigate the damage, and ensure compliance.
Combined SMS, email, and ChatOps tools keep developers connected throughout the normal release lifecycle. When things break, ChatOps tools firmly connect developers and operators during the toughest of IT outages . The most effective DevOps teams understand that, in order to provide great customer experiences, they also need to automate the communication process itself.
Case study
Reduce the noise and focus on the administration and management of technology, information, and data. Keep outages at bay by using an incident response tool that quickly notifies personnel and ensures the business stays running.
Companies need a great customer experience to stay in business. Knowing when customer facing systems are down, is only half of the problem. Work together to ensure your customer’s happiness as well as staying ahead of potential brand damaging issues.
It’s no secret that the businesses that are best prepared to endure disruption are those that are digitally transforming at… download now
Triage and fix IT incidents faster with workflow automation and on-call schedule management.
Reduce the noise through signal intelligence to focus on incidents that matter most.
Turn passive runbooks into active tasks and gain a common operating picture for all stakeholders.
Deliver high-impact multi-channel integrated internal communications to reach and engage employees.
Automatically contact on-call team members, launch conference bridges, and escalate when incidents are created in ServiceNow
Integrate and maintain control of your physical assets.
