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Customer support

How to Reach Everbridge

For customer support, please log into the Everbridge Support Center to search knowledge base articles, access Everbridge University on-demand training and certifications, view service advisories, submit a new support case and manage existing support cases.

Everbridge Suite customers can access the Support Center from the Everbridge Manager Portal after logging in by choosing Help & Support from the far upper-right of the page, then the Everbridge Support Center link.   VCC, CNL Control Center (IP Security Center) and Visual Fusion customers please access your customer portal here.

Login for Administrators and Message Senders

For company or Government workers currently using Everbridge, such as:

  • Account Administrators
  • Organization Administrator
  • Dispatchers
  • Operator
  • Group Manager

Please login through the Client Login Portal:

Message Recipients

If you have received a message from an Everbridge platform, you will need to contact the sender.

The Everbridge platform is used by various third parties to send messages,
please reply to or contact the party that you received the message from if
you need help (i.e., if the message originated from your city or government,
etc., please contact them directly).

For profile changes, please login to the third party’s member portal, which
can be acquired by contacting the sender.

"Support was great to work with! Always appreciate someone who is willing to go that extra bit to ensure the questions are fully answered and verified when needed."

Everbridge Emergency Live Operator Service

For customer emergency notifications, where access to the Everbridge solutions via a web browser or mobile application is not available, all users can call our Emergency Live Operator phone line and a representative will assist you in sending an emergency notification. Please be prepared to provide your user name and answer to your Security Question.
Global Direct Emergency Live Operator +1 818-230-9797
North America Toll Free Emergency Live Operator  
United States & Canada 877-220-4911
EMEA Toll Free Emergency Live Operator  
France 0-805-08-06-13
Germany 0800-181-9027
Spain 900-83-88-75
United Kingdom 0800-098-8273
APAC Toll Free Emergency Live Operator  
Australia +61 (1300) 816168
Singapore +65 3165 5672
  • “One call, one agent, solution discovered.”
  • “Prompt, efficient and patient support. Much appreciated.”
  • “The support was VERY timely and handled perfectly.”
  • “Friendly, very helpful and quite professional. A joy to work with.”
  • “The team called me to make sure I got my access unlocked and my new temp password. I could not be happier for the support from the Tech team.”


Stevie Award

Backed by an Award-Winning Team

Everbridge Customer Service Rocks Two Stevie Awards

The Stevie® Awards are presented to organizations throughout the world for best-in-class Customer Service.  It is recognized as one of the world’s premier business awards for excellence in customer service and contact centers.  We are proud to announce that Everbridge has been awarded two Customer Service Stevie Awards for 2021 in the following categories:

  • Customer Service Department of the Year Award
  • Customer Service Team of the Year Award

Turn Your Team into Power Users

Everbridge University Sets You Up for Success

Everbridge University provides interactive training on fundamental product concepts, features, and best practices to give your team confidence when using Everbridge products. Options range from online courses to best practice documentation to online training and live Webinars. Your team members can directly apply concepts to achieving your organization’s objectives in a manner that suits their needs.

Everbridge University


Get Certified

Advance Your Career with an Everbridge Certification

Certification is a great opportunity to advance your career and demonstrate your credibility to employers, colleagues, and customers.  Our program will teach you best practices in crisis management and business resilience so that you can have confidence in appropriately managing any incident.